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We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with an online purchase, we'll assist you with a prompt refund, exchange, or credit. Articles are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt. Returns may be sent to our Customer Service Center. A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return an item, contact Returns@davidorgell.com to obtain a RMA (Return Merchandise Authorization) Number and appropriate shipping instructions. Send your package, including your RMA Number via a prepaid, insured, traceable method to ensure a safe and documented delivery to:
A credit will be issued as soon as we receive your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. |
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