Frequently Asked Questions:
How can I order David Orgell merchandise?
You may choose among these three ways to place an order: First, we encourage you to come and visit us to experience our landmark store on Rodeo Drive in person. To place an order by phone, please call 800-367-4355 between 9:00AM-6:00 PM PST Monday-Saturday. At any time, you may order items from our merchandise selection here at davidorgell.com.
To begin your tour of selected David Orgell merchandise from anywhere within davidorgell.com, you may click on Orgell Shopping on the left hand side of the navigation bar. Once inside the Orgell Shopping area, choose from the menu of options to view the product category that interests you. You can scroll through the items that are available within the menu at the bottom of your page. Click on any product image to view it in greater detail with a description and price.
How can I check on the status of my davidorgell.com order?
For any questions pertaining to a davidorgell.com order placed or already received, please contact Customer Service at 800-367-4355 between 9:00AM-6:00 PM PST Monday-Saturday. Alternatively, you can email us status@davidorgell.com.
How will my order be shipped?
Standard delivery is via UPS ground service for the continental United States. For Hawaii, Alaska, and international locations, shipments are made by either UPS air or FedEx air.
Is there sales tax on-line?
Local taxes, if applicable, will be added to your order. For deliveries within the state of California, there is an 8.25% sales added to your order.
How can I return or exchange my merchandise?
Articles are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a RMA number (Return Merchandise Authorization). Returns may also be sent to our Customer Service Center on Rodeo Drive, or you may take your return to our retail store on Rodeo Drive. A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. If you have any questions, please contact Customer Service at 800-367-4355 between 9:00AM-6:00AM PST Monday-Saturday or email us at Returns@davidorgell.com.
Can I ship my order to an international location?
Abosolutely. Since we are located on Rodeo Drive, we cater to thousands of international clients every year. For online purchases, we are able to process international purchases by wire transfer. Dependent upon your country of origin, there may be additional duty or VAT fees due. The purchaser is responsible for any fees that may be incurred. To inquire about shipments to any where outside of the United States, simply email at CustomerService@davidorgell.com with your order request and we will provide the applicable shipping charge; or, please contact Customer Service at 800-367-4355 between 9:00AM-6:00 PM PST.
How do I apply for a David Orgell charge account?
To receive an application for a David Orgell charge account, please call 800-827-1396 between 9:00AM-9:00PM daily.
What should I consider when purchasing diamonds?
The more you know, the more easily you can distinguish between an ordinary stone and an exceptional one. A diamond's quality depends on the combination of cut, color, clarity and carat weight. However, cut, more than any other factor, determines the brilliance, fire and beauty of a diamond. We are pleased to share with you many years of experience on the subject of selecting and purchasing a diamond. To learn more about diamonds, please go to "Diamonds" under Orgell Tips.
What should I consider when purchasing pearls?
In selecting pearls, quality is of the utmost concern. Fine, well-strung and perfectly matched pearls with thick nacre layers will maintain their luminescence, durability and luster for years. To learn more about how a pearl is formed, the different varieties and things to look for, visit "Tips" at davidorgell.com.
What should I consider when purchasing silver?
For information on how to clean and polish your jewelry, visit "Tips" at davidorgell.com. Silver polishing services and repairs are available for sterling silver flatware and hollowware items manufactured by David Orgell for a fee. If you wish to have you silver polished, please contact David Orgell or call Customer Service at 800-367-4355 between 9:00AM-6:00PM PST Monday-Saturday.
How do I get an appraisal for my David Orgell merchandise?
We furnish Insurance Retail Replacement Valuations on any item purchased at David Orgell. There is a minimum fee of $25.00 for each item or set. An Insurance Valuation is an estimate of the cost of replacing your item at David Orgell. Therefore, we will provide Insurance Valuation only for items, which can be replaced by a comparable item currently sold. David Orgell reserves the right to determine whether to provide an Insurance Valuation. An Insurance Valuation is not an indication of the amount for which the piece should be expected to sell. A market price for the sale of a piece can be obtained from any reputable auction house.