When awaiting the delivery of your order, remember that the first day of business is the day after your order is processed, provided that the item you order is in stock. David Orgell makes every attempt to keep items in stock. Should the item be out of stock, you will be notified by e-mail during the ordering process with the approximate delivery time noted.
David Orgell primarily uses FedEx because it is a traceable and insured method of shipment. All shipments require a telephone number and an address specifying if it is a business or residential. All deliveries must be made to a physical address (no P.O. Boxes). All shipments require a signature, without a signature FedEx will not complete the delivery. Therefore, the shipping address must be one where someone will be available to sign for the package.
Our standard shipping method is surface delivery. Customers living in the U.S. and US territories should receive their orders within 7 to 10 business days. Shipment to Hawaii and Guam in only by Next Day Air or 2nd Day Air. Orders received after 2:00 pm Pacific Time will be processed the following business day.
Air delivery services are available to most areas of the continental United States, for in-stock items only. These services are not available to PO Boxes or APO/FPO addresses.
In counting delivery days, you should count business days only. If you have requested any alterations such as engraving to your selection, it may be delayed until engraving is complete. David Orgell will notify by e-mail of any delays in your order.
We are able to process international purchases by wire transfer. Dependent upon your country of origin, there may be additional duty or VAT fees due. The purchaser is responsible for any fees that may be incurred.
Our shipping and handling charges are based on the total dollar amount of the order. These charges have been established to help offset the cost of processing your order while keeping the price of each item as low as possible. All orders are subject to verification.
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with an online purchase, we'll assist you with a prompt refund, exchange, or credit. Articles are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt. Returns may be sent to our Customer Service Center. A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit.
To return an item, contact firstname.lastname@example.org to obtain a RMA (Return Merchandise Authorization) Number and appropriate shipping instructions.
Send your package, including your RMA Number via a prepaid, insured, traceable method to ensure a safe and documented delivery to:
262 North Rodeo Drive
Beverly Hills, California 90210
A credit will be issued as soon as we receive your return. Please allow up to two billing cycles for a refund to appear on your credit card statement.